EAS: Frequently Asked Questions

What hours do the ambulances work?

The Emergency Ambulance Service operates 24 hours 365 days.

Where are the ambulances located?

Ambulances are currently based at the EAS headquarters which is at Wildey, St Michael and one decentralization point at Arch Hall, St. Thomas with  plans  to  further decentralised across the island so that we can be closer to serve you.

If I wanted an ambulance, how do I get one?

The Emergency number is 511, and is a free call from cellular and payphones.  Please do not call the Accident and Emergency (A&E) department or The Queen Elizabeth Hospital as they are not responsible for dispatching ambulances.

What information do I need to give when I call?

A dispatcher will ask a series of questions about the patient in order to assist you.  Stay calm and be as concise and accurate as you can.  You will be asked:

¨ Questions about patient illness/injury complaint.

¨ How many people require our services

¨ The patient’s address with emphasis placed on road name, nearest road junction/landmark, house name, colour, number

¨ The telephone number you are calling from and name.

We prefer someone from the same vicinity where the patient is to request the ambulance versus some one who is away from the patient .

Are ambulances dispatched first come, first serve?

All calls are prioritised according to seriousness.  We assure you that an ambulance will be sent as soon as possible.  In fact, an ambulance may be enroute before the telephone call is concluded, so please don’t think we are wasting time.

We need to know what kind of personnel and equipment to send in order to serve you.  Our dispatcher may also be able to give you instruction on how to assist the patient until we arrive.

What can I  do before the ambulance crew arrives?

¨ Put away all pets

¨ Stay with the patient until the ambulance  crew arrives and call back if their condition or location changes

¨ Get someone to signal where the ambulance crew is needed

¨ Open door in the home/office so that we can enter easily

¨ Gather all drugs, medical notes, X-rays and other results to bring  with you to the hospital along with some form of  patient identification : e.g. ID Card

¨ Know which type of medications the patient are allergic to, if any.

Tell me about  the ambulances?

Ambulances are equipped to carry one ill patient who can lie comfortably on the stretcher.  Each ambulance is staffed by two crew members . On the trip back to the hospital; usually one of them will sit in the back with you to make sure you are fine.  With the size of the ambulances, we only have room for one more passenger in the back, so only one relative/friend is allowed to ride along.  We encourage other concerned persons to make their way to the A&E department by alternate transport. Each ambulance is equipped with life saving resuscitative equipment and oxygen.  Some of them carry other advanced equipment such as cardiac monitors, drugs etc.

Tell Me About The Crew On The Ambulance?

All the ambulance crews usually consist of two persons who are either Emergency Medical Technicians (EMTs) who are trained in Assessment, Stabilisation and Resuscitation Techniques.


 Paramedics who are trained in Advanced Resuscitatiion and Pre-hospital  Techniques along  with administering  life-saving drugs .

Both the EMT and the Paramedic are experienced  and capable of  delivering  a high quality of service which preserves and save lives daily.