"GETTING BETTER TOGETHER"

Patient Information

 

This is a page dedicated to telling you important information about Accident and Emergency.

Message to Patients/Visitors

Our physicians and nurses are here to help you and your relatives 24 hours a day, every day of the year. During your visit to our Emergency Department, you and loved ones may experience some things that are unfamiliar to you. The following is what you should know before and during a visit to Accident & Emergency Department:

  • Be sure to always have your identification cards, list of current medications (including dosages and schedules) and if you are bringing a child, be sure to have theĀ immunization card(Green Book)
  • Ask our staff if you have any questions or concerns about your relative’s treatment, procedures and medications.

Registration

Patients will be instructed to complete a registration upon arrival. Patients will need to provide their full name, date of birth, national registration number or passport number, gender and the reason for visit. Patients will then be assessed by the triage nurse. If the patient’s treatment is urgent, they will be taken to the treatment area. If the patient is stable, they will finish the registration process and be taken to the treatment area when there is a room available. The staff of the Emergency Department is committed to providing the most accurate and efficient treatment to the patients it serves.

Waiting Areas

The waiting rooms are provided for the comfort of patients and their relatives or friends. The outside waiting area is open 24 hours a day and includes television-viewing areas, and vending machines just outside the area. It also has a stand alone phone charging ports for your convenience. Patients can expect to wait until their tests are completed and the results are back. The Emergency Department is often very busy with many patients requiring immediate or urgent treatment.

Security for Patients and VisitorsĀ 

Security Officers are posted at the entrance of the Emergency Department for the protection of our patients, visitors and hospital staff. These officers help control traffic through the emergency department, so there is no interference with the critical work of physicians and nurses.Some areas are secured by badge access, and only accessible to Hospital employees for your safety.

Follow Up

When treatment is done, you will receive discharge instructions. Please ask questions at this time. Most patients should follow up with their family physician after being treated and discharged.